Connect the dots to exceed customer expectations:
Scale your business
Grow your market share
Diversify your revenue stream
Cultivate a customer centric culture
Brand CX in your company, products and team
Create your legacy
A business consultant, strategist and general manager focused on the customer experience with 20+ years of experience and results impacting nearly $1B in revenue, expenses and profit.
Success came as a result of a three step process:
1. Gain Prospects
2. Grow Customers
3. Retain Clients
She built customer centric cultures engaging the entire organization in the quest for best-in-class service
CUSTOMER EXPERIENCE EXPERTISE
Strategic Planning | Profit Management | Data Analytics & Trends
Key Performance Metrics | Influential Communication
Process Improvements | Marketing & Branding | Product Innovation
Recruit, Coach & Develop | Organization Behavior & Culture
Risk Management | Change Management | Powerful Partnerships
A consultant with award winning and top notch experience as an intrapreneur and entrepreneur is the perfect combination for a consultant. Patty has experienced success as both, that success is tied directly to exceeding the customer expectations.
Patty has been running her consulting business to build diversified revenues and achieve sustainable focused on the customer experience. Her specialty is working with consumer-facing organizations in B2B, B2C or D2C.
Prior to that, Patty worked in retail management as a Vice President adding millions of dollars in revenue, controlling expenses and elevating profit elevating the customer experience. She had the unique experience of serving on both the Best Resource Teams for Finance and Customer Service for multi-billion dollar organizations.
Patty has worked through change and crisis management assessing risks. Her thorough knowledge of organizational behavior and culture creates customer-centric companies. She quickly assesses product offerings and process operations for efficiencies and the impact on the customer experience.
CXPA Florida Network Leader
CXPA Book of Knowledge
Horizon CX Board Member
Customer Service Store of the Year
Four Star Performance - FINANCE, CUSTOMER SERVICE, OPERATIONS, CUSTOMER ACQUISTION
CX International Media Expert