Your success
is 
our success.

Connect the dots to GROWTH:
  • Scale your business

  • Grow your market share

  • Diversify your revenue stream

  • Cultivate a customer centric culture

  • Brand CX in your company, products and team 

  • Create your legacy

Business Team
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Patty Soltis CCXP
 

A business consultant, strategist and general manager focused on the customer experience with 20+ years of experience and results impacting over $5B in revenue, expenses and profit.  

Success came as a result of a three step process: 

1.  Gain Prospects

2.  Grow Customers

3.  Retain Clients

She built customer centric cultures engaging the entire organization in the quest for best-in-class service  

 

SALES &
CUSTOMER EXPERIENCE EXPERTISE

Strategic Planning  |  Profit Management  | Customer Segmentation

 

Sales Strategies | Key Performance Metrics | Influential Communication

Process Improvements |  Marketing & Branding  |  Data Analytics & Trends 

Recruit, Coach & Develop  |  Organization Behavior & Culture

Risk Management  |  Change Management  |  Product Innovation

COLLABORTATIVE

UNCONVENTIONAL

EVOLUTIONARY


 

A consultant with award winning and top notch experience as an intrapreneur and entrepreneur is the perfect combination.  Patty has experienced success as both, that success is tied directly to exceeding the customer expectations.  

 

Patty has been running her consulting business to build diversified revenues and achieve sustainable focused on the customer experience.  Her specialty is working with consumer-facing organizations in B2B, B2C or D2C.    

Prior to that, Patty worked in retail management as a Vice President adding millions of dollars in revenue, controlling expenses and elevating profit elevating the customer experience. She had the unique experience of serving on both the Best Resource Teams for Finance and Customer Service for multi-billion dollar organizations.  

She is a Certified Customer Experience Professional (CCXP) from the Customer Experience Professional Association (CXPA). She is leading Governance and Culture for the CXPA Book of Knowledge and Co-Chair for the Florida Network. 

 

Patty has worked through change and crisis management assessing risks.  Her thorough knowledge of organizational behavior and culture creates customer-centric companies.  She quickly assesses product offerings and process operations for efficiencies and the impact on the customer experience.  

ACCOMPLISHMENTS

  • CCXP

  • CXPA Florida Network Leader

  • CXPA Book of Knowledge

  • Horizon CX Board Member

  • Customer Service Store of the Year

  • Four Star Performance                   - FINANCE, CUSTOMER SERVICE, OPERATIONS, CUSTOMER ACQUISTION

  • CX International Media Expert

CERTIFCATIONS

  • Post Leadership Management

  • Hospitality Management

  • Diversity Equity & Inclusion

Business People Applauding

Past Clients Include:

PNC Bank Image Consulting
Pilot Bank Image Consulting
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 Accenture Image Consulting
Freedom Bank Image Consulting
Ernest Young Image Consulting
Ameriprise Image Consulting
CBIZ Image Consulting
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Bank of America Image Consulting
GLG Image Consulting
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Alpha Sights Image Consulting
Tampa Bay Buccaneers Image Consulting