Business Team

Make

Growth Happen.

CUSTOMER EXPERIENCE

We are dynamic and enthusiastic experts obsessed with customer experience, customer success and client relationships.    

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KEY PERFORMANCE METRICS

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ANALYTICS &

DATA

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ENGAGEMENT &

CULTURE

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OPERATIONAL PROCESSES

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TECHNOLOGY

54%

of customers have higher expectations for service and customer experience this year

Microsoft

67%
of customers said bad experiences are the reason they no longer do business with a company
Salesforce
70%

Increase in profitability over three years with an investment in the customer experience

Temkin Group

86%

 

of customers would pay more for a premium customer experience

PWC

STRATEGY

BUILD YOUR CUSTOMER EXPERIENCE PLAYBOOK

WHAT PEOPLE SAY

JOE KERNER

President

Patty puts the best interests of her client first, and works hard to give her clients the results they want.  I hghly recommend Patty to any business and/or executive that wants to grow.  

JULIA MACGREGOR-PERALTA

President & CEO

Enter Patty ...my HERO for the month, if not the year.  After listening to us talk for a few minutes, Patty spoke up. 

Right then and there after years of trying to answer that questions, Patty did it in a heartbeat.  

NORMAN GAUVIN

Business Partner

Patty is a true team player and worked with everyone cohesively.  She discovered additional opportunities for success.