Customer Experience Consulting

Possibilities
to Realities

Embrace the customer experience and watch sales and profits grow. CX strategy, customer intelligence, and culture change that turn customer focus into competitive advantage.

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Patty Soltis

About Patty Soltis

Customer Intelligence
as a Growth Engine

I turn customer intelligence into revenue. 15+ years driving growth, retention, and customer strategy across multiple industries.

By turning customer insight into business decisions, I drive product, strategy, and retention outcomes that accelerate growth. At Upwork, that has meant analyzing 2M+ customer signals annually to generate 80+ insights, contributing to $60M+ in identified revenue opportunities and resolving 184 systemic issues impacting customer experience and retention.

This is CX built as a growth function, not a support function. I use AI to synthesize feedback at scale, surface what matters early, and align teams around the changes that actually move the business. The work is highly cross-functional. I drive decisions forward and ensure the right problems get solved before they become expensive.

Curiosity drives my thinking. Storytelling makes it land. Results are how I keep score.
15+
Years driving CX strategy, growth, and retention across industries
$60M+
In identified revenue opportunities through customer intelligence
2M+
Customer signals analyzed annually to generate actionable insights
CCXP
Certified Customer Experience Professional Customer Experience Professionals Association · Valid through 2028

What I Do

Services

01

CX Strategy

Tie the Customer Experience strategy and measures directly to the goals and objectives of the organization, creating alignment that drives measurable results.

02

Customer Insights

Identify customer personas, map the customer journey, listen to the voice of the customer, and engage customers in ways that reveal what matters most.

03

Customer-Centric Culture

Build the employee experience through change management and design thinking, creating organizations where customer focus is embedded in how people work and lead.

Thought Leadership

Featured On

CX Alignment with Business Needs

Shared Understanding of Business Needs

The need for everyone on a team to understand the business needs and objectives of the overall organization or business unit they are contributing to.

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CX Leadership

Winning Leadership Buy-In: Aligning CX with Business Goals

Invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the actual value of CX to drive profitability.

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Evangelize the Customer Experience

Data-Driven Dynamics: A Transformative CX Approach

Innovative techniques for aligning CX metrics with company financial goals, showcasing how integrated approaches can monetize customer satisfaction and propel business value.

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Recognition

Awards & Honors

2026

Top 50 AI Leaders in CX to Follow

CX Network. Recognizing leaders using AI-driven customer intelligence to shape product, growth, and business strategy.

2025

Judge, US Customer Experience Awards

Awards International. Selected to evaluate excellence in customer experience across industries.

2024

Expert Columnist

CXO Magazine. Contributing thought leadership to a global platform serving CX executives and industry leaders worldwide.

2024

Top 50 CX Influencers

CX Network. Named among trailblazers from across the globe revolutionizing customer experience.

2023

30 CX Influencers You Should Follow

CX Scoop. Recognized as a thought leader, disruptor, and visionary shaping the future of customer experience.

Get in Touch

Let's work
together

Whether you're looking to build a CX strategy, understand your customers more deeply, or transform your organizational culture. I'd love to connect and explore what's possible.

Email patty@kineticedgeconsultants.com
Based in Tampa Bay, FL
Focus Customer Experience Strategy & Leadership
Thank you. I'll be in touch soon.