We are dynamic and enthusiastic experts obsessed with customer experience, customer success and client relationships.
KEY PERFORMANCE METRICS
of customers have higher expectations for service and customer experience this year
of customers said bad experiences are the reason they no longer do business with a company
Increase in profitability over three years with an investment in the customer experience
of customers would pay more for a premium customer experience
BUILD YOUR CUSTOMER EXPERIENCE PLAYBOOK
WHAT PEOPLE SAY
Patty puts the best interests of her client first, and works hard to give her clients the results they want. I hghly recommend Patty to any business and/or executive that wants to grow.
President & CEO
Enter Patty ...my HERO for the month, if not the year. After listening to us talk for a few minutes, Patty spoke up.
Right then and there after years of trying to answer that questions, Patty did it in a heartbeat.
Patty is a true team player and worked with everyone cohesively. She discovered additional opportunities for success.